Returns & Exchanges

Not completely happy with your order or received a faulty item? No worries—at Obyx, we’ve got you covered.

You can request a return or exchange within 30 days of receiving your order.

To get started, contact our support team:
📧 support@Obyxsydney.com

Return Eligibility

To be eligible for a return:

  • Items must be unused, unworn, and in original condition
  • All original packaging, tags, and accessories must be included
  • Your request must be made within 30 days of delivery

We reserve the right to decline returns that don’t meet these conditions.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged:

  • Swimwear
  • Jewellery
  • Undergarments or intimate items
  • Items marked as Final Sale

Returns in 4 Simple Steps

Step 1
Email our support team to request a return. We’ll provide a return form and instructions.
Please review all conditions carefully before sending your item.

Step 2
Complete the return form with all required details.

Step 3
Send your item back:

  • Ship to the address provided (Hong Kong / China warehouse)
  • Ensure the item is unused and in original condition, including packaging
  • Include the completed return form inside the parcel
  • Use a tracked shipping method

Important:
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
We are not responsible for lost returns sent without tracking.

Step 4
Once your return is received and inspected:

  • Approved refunds are processed to your original payment method within up to 7 business days
  • Shipping fees (if any) are non-refundable

Damaged, Incorrect, or Faulty Items

If you receive a damaged, faulty, or incorrect item:

  • Contact us within 48 hours of delivery
  • Include clear photos of the issue

If approved, Obyx will cover return shipping and arrange a replacement or refund.

Changes & Cancellations

Orders are processed quickly, so:

  • Changes or cancellations are only possible within 24 hours of placing your order
  • After this, orders can’t be modified

Refused or Undeliverable Packages

If a package is refused or cannot be delivered after multiple attempts and no redelivery is arranged:

  • The parcel may be abandoned by the courier
  • No refund will be issued

Return Shipping Responsibility

  • Change of mind: customer covers return shipping
  • Faulty or incorrect items: Obyx covers return shipping

Delayed Deliveries

If your order arrives later than the estimated delivery time:

  • You’ll have an additional 7 days to request a return

If your order is delayed, feel free to contact us—we’re here to help.

Additional Information

  • We may limit or refuse returns from customers with excessive return history
  • Items returned used, worn, damaged, or incomplete may be declined or partially refunded
  • Refunds may be refused if the return does not meet our policy
  • We’re not responsible for delays caused by customs, carriers, or other external factors